Returns & Exchanges

At Gundam Planet, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery provided they are in original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging with all tags attached and include the printed return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.